FAQ

 Put the Returns & Exchange Page’s link in this section and the active link should be named : “Read Here”

1. How do I place an order? 

• Visit our website’s Product page, select your favourite merch, choose your size and put it in your cart 🛒

1. Can I modify or cancel my order after placing it?

• Once placed, you won’t be able to cancel the order. 

1. Do you restock sold-out items?

• Once the Limited Editions are sold out, they are brought back based on the demand or onto the next season.

1. How do I choose the right size?

• Our products are Oversized/Free- Size of some merch. Check their measurements before selecting the product to purchase. 

1. Are your products unisex?

• Yes, all our products are Unisex.

1. Do you offer custom or limited edition pieces?
2. No Customisations are currently offered but Limited Edition pieces are provided. Check our website’s Blog section  for New Drops and news etc.

1. What are your shipping options and charges?

• The Shipping options 

1. How long will it take to receive my order?
2. Do you offer international shipping?

• This feature is in the process.

1. How can I track my order?

• You will get your tracking link on whatsapp/email.

1. What if I entered the wrong shipping address?

• You have to then contact us on email for customer support. 

1. Can I change my delivery date or address after placing the order?

• No, once placed this addition won’t be possible. 

1. What payment methods do you accept?

• ONLINE PAYMENTS ONLY. UPI, Cards

1. Is it safe to shop on your website?

• Your privacy is our priority. The details shared here are only for us to serve you better. 

1. Can I pay via Cash on Delivery (COD)?

• Online payments only.

1. My payment failed—what should I do?

• We accept Bharat UPI, Debit Credit Cards and Google Pay.

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1. How can I contact your customer support team? 

• Email id here

1. What are your working hours?

• 11 AM to 7 PM Office Hours

1. 1. Do I need an account to order?
   • Yes, you need to create an account for security purposes. 
   1. How do I reset my password?
   • Forget password option is provided.

1. 1. What is Chaitra Elègance all about?
   • Content to be used from BTB, or instead create active link here to with the Text : “Know our Story”
   1. Where can I follow you on social media?
   • Give my handles here. 
   1. How can I collaborate or become a brand ambassador?
   • Reach us on instagram, DM us and we will have the conversation 🤝